FAQS

You can write to us at the following address contact@cheriecheriebijoux.com

We are also available by WhatsApp or telephone, for registered professionals.

Yes, we ship to many European countries. Shipping costs and conditions may vary according to destination. For countries outside the European Economic Area, customs charges may apply, at the buyer’s expense.

No. All prices are quoted in euros (€), excluding VAT and shipping costs. VAT will be added at the end of the order, depending on the customer’s country and tax situation.

We only accept returns in the following cases:

• Defective product
• Order preparation error

In this case, you must inform us by e-mail within 48 hours of receipt, enclosing photos if necessary.

Delivery costs vary according to destination and order size.

In general :

• • Peninsular Spain: €15 for orders under €300
    → Free delivery for orders over €300
  • Balearic Islands / Canary Islands / Ceuta / Melilla / Europe: see detailed conditions on the website

• Orders over €300: free delivery to most destinations

Orders are prepared within 24 to 48 working hours after confirmation of payment. We ship from Barcelona, and the estimated delivery time is 3 to 7 working days, depending on destination.

We accept the following methods of payment:

• Bank transfer
• Credit card
• PayPal
• Bizum

The bank details will be communicated to you during the order process. The order will only be processed once payment has been confirmed.

You must register as a professional on our website www.cheriecheriebijoux.com. Once your access has been validated, you can consult the entire catalog and place your order directly online.

We offer stainless steel jewelry, often combined with natural stones. All our pieces are designed for boutiques looking for durable, nickel-free products with attractive designs.

Yes, each product has a minimum purchase quantity specified on the product sheet. For some models, the minimum quantity may be 3, 5 or more units per reference.